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Videos not playing correctly

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I am running Windows 7 and using IE9. When I try to play a video either in Utube or for example a news message on the homepage screen, it says I need Adobe flashplayer and asks me to download the latest version. I already have Flashplayer 11 Active X 11.4.402.287 installed. I have tried uninstalling and reinstalling several times to no avail. I have tried uninstalling the antivirus and trying a different one, this makes no difference. The same problem exists in Firefox. Another problem which may be related is that pictures in Ebay take ages to load but then appear if I click the refresh button. I would be grateful for any help.

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