Quantcast
Channel: Tech Support Guy
Viewing all articles
Browse latest Browse all 38405

ms office does not installs and gives error

$
0
0
I was trying to install Office XP and got the error message: Error 25003. Microsoft Office setup cannot continue because the installation source has been corrupted.

I looked this up at Microsofts website and they recognize this as a problem and they say it occurs if:

You run Setup by using version of Office XP on a computer that does not have a qualifying Office upgrade product.
In the Product Compliance Check dialog box, you click the Drive list and then select your CD-ROM drive.
You eject the Office XP CD, insert the CD for a qualifying Office 97 or Office 2000 product, and then click OK.
After the qualifying product is detected, you continue the Office XP installation, with the CD for a qualifying Office product still in the drive.

To resolve they say to:
With the error message displayed on your computer, eject the Office 97 CD or Office 2000 CD from your CD-ROM drive.
Insert your Office XP CD.


First of all I could not find a compliance check dialog box.

Even if I could have, howvere, the client could find their Power Point 97 disc, but not the Word disc. (These were the only two office products installed.) They think Word came with their computer which only has a restore disk, not a separate Word disk.





I did a clean boot and tried to install it.

Same error.

Does anyone have any suggestions?
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 2038 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 80003 MB, Free - 43363 MB; D: Total - 99998 MB, Free - 33144 MB; E: Total - 99998 MB, Free - 93327 MB; F: Total - 25222 MB, Free - 4014 MB;
Motherboard: ASUSTeK Computer INC., P5KPL-CM
Antivirus: AVG Anti-Virus Free, Updated: Yes, On-Demand Scanner: Enabled

Viewing all articles
Browse latest Browse all 38405

Trending Articles