Hi, I have a college assignment where I must ask a few questions to someone involved in tech support. I have tried contacting friends and family, but I think it would be a good idea to get information from other sources as well.
If there is anyone here that is willing to assist me in this assignment, it would be greatly appreciated. If your unable to answer any of the questions, that is not a problem.
Some of the information that I need for the assignment is your name, title, company, background and experience in the field, credentials, professional affiliations.
And the questions are
1. What is the structure of their technical support environment? Is it Tiered and, if so, who's responsible for what level?
2. What kind of users are supported? Consider End User classifications addressed in your text when asking this question.
3. What kind of problems do they experience with their end users? How does the support person address these problems? Do they have a method they use for troubleshooting? Can they recall a specific incident where they learned a valuable troubleshooting technique or lesson?
4. How does the organization track their technical issues and calls for help? What software program/s do they use to keep track of their assets and calls for support? How often do they inventory their computer systems? Who participates in this initiative?
Thank you all.
If there is anyone here that is willing to assist me in this assignment, it would be greatly appreciated. If your unable to answer any of the questions, that is not a problem.
Some of the information that I need for the assignment is your name, title, company, background and experience in the field, credentials, professional affiliations.
And the questions are
1. What is the structure of their technical support environment? Is it Tiered and, if so, who's responsible for what level?
2. What kind of users are supported? Consider End User classifications addressed in your text when asking this question.
3. What kind of problems do they experience with their end users? How does the support person address these problems? Do they have a method they use for troubleshooting? Can they recall a specific incident where they learned a valuable troubleshooting technique or lesson?
4. How does the organization track their technical issues and calls for help? What software program/s do they use to keep track of their assets and calls for support? How often do they inventory their computer systems? Who participates in this initiative?
Thank you all.
