I just moved to a new rural city and Centurylink DSL is the only option for internet. I just had it installed on Monday and have had problems immediately. The two main problems are this:
1) My computer is connected wirelessly but cannot seem to connect my mobile devices. My phone and my Google Nexus both try to obtain IP address and then immediately disconnect and try to reconnect over and over. Strangely my Kindle Fire didn't seem to have a problem.
2) I've found that when I am playing a game (Team Fortress 2 and World of Warcraft) and sometimes even watching a video on youtube, I will lose connection and get booted from my game or have to restart the video. The lights on the modem don't change and the modem itself does not disconnect or reboot. I seem to have internet service immediately after, but I get a hiccup probably once every 10 minutes that makes games unplayable.
Can you give me any advice or direction? What other information do you need? The modem is a Centurylink modem model number PK5001Z. Thank you very much in advance
1) My computer is connected wirelessly but cannot seem to connect my mobile devices. My phone and my Google Nexus both try to obtain IP address and then immediately disconnect and try to reconnect over and over. Strangely my Kindle Fire didn't seem to have a problem.
2) I've found that when I am playing a game (Team Fortress 2 and World of Warcraft) and sometimes even watching a video on youtube, I will lose connection and get booted from my game or have to restart the video. The lights on the modem don't change and the modem itself does not disconnect or reboot. I seem to have internet service immediately after, but I get a hiccup probably once every 10 minutes that makes games unplayable.
Can you give me any advice or direction? What other information do you need? The modem is a Centurylink modem model number PK5001Z. Thank you very much in advance