Hi All,
Thank you for your time in reading. I've spent hours and hours this morning trying to resolve this myself but I'm getting nowhere.
I turned on my Compaq (HP) Presario CQ61 this morning to be faced with a messaged telling me my Windows 7 software isn't genuine. I tried to activate online but it failed giving me an error message and asked me to contact HP. They won't help me unless I purchase extended warranty. I spoke with a representative for Microsoft activations and they have told me I need to contact HP as it's a hardware related fault.
I've discovered that the serial number and product/part number is invalid in BIOS. Instead of it displaying my serial number and product number it shows only as zero's. When I power on the laptop, I'm displayed with a message at POST stating Invalid Serial Number.
I've tried to flash the BIOS with the latest version although this hasn't helped. It flashed successfully but the numbers are still zero's.
I believe the software used to edit these strings is known as DMI editors? They are all DOS programs though that I can't get to run within my 64 bit version of Windows 7 and I don't even know if I've downloaded the right one?
Any support or advice would be much appreciated.
Thanks again
Thank you for your time in reading. I've spent hours and hours this morning trying to resolve this myself but I'm getting nowhere.
I turned on my Compaq (HP) Presario CQ61 this morning to be faced with a messaged telling me my Windows 7 software isn't genuine. I tried to activate online but it failed giving me an error message and asked me to contact HP. They won't help me unless I purchase extended warranty. I spoke with a representative for Microsoft activations and they have told me I need to contact HP as it's a hardware related fault.
I've discovered that the serial number and product/part number is invalid in BIOS. Instead of it displaying my serial number and product number it shows only as zero's. When I power on the laptop, I'm displayed with a message at POST stating Invalid Serial Number.
I've tried to flash the BIOS with the latest version although this hasn't helped. It flashed successfully but the numbers are still zero's.
I believe the software used to edit these strings is known as DMI editors? They are all DOS programs though that I can't get to run within my 64 bit version of Windows 7 and I don't even know if I've downloaded the right one?
Any support or advice would be much appreciated.
Thanks again