Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, x86 Family 15 Model 35 Stepping 2
Processor Count: 2
RAM: 1982 Mb
Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
Hard Drives: C: Total - 229753 MB, Free - 97422 MB; D: Total - 8703 MB, Free - 1147 MB;
Motherboard: MSI, AMETHYST-M
Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled
After downloading/using a video file converter 2 days ago (which may or may not be the cause), I am now unable to use any Microsoft programs at all. These include (at least) msconfig, help & support, IE8, Outlook. Microsoft Money 2006. It appears that the registry has been corrupted. I tried to use system restore using several different dates, but it failed every time; including in safe mode. When trying to open MS money 2006, error msg (see attached)states already running, but it's not; kill it in task manager; it can't even be opened (catch-22); even uninstalled & re-installed from disk, still the same. It seems something is preventing me from repairing any Microsoft programs. Ran scans on AVG; found nothing. Ran Malwarebytes, found & removed several items (see attached).
I'm stuck. Can you help?
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+, x86 Family 15 Model 35 Stepping 2
Processor Count: 2
RAM: 1982 Mb
Graphics Card: ATI RADEON XPRESS 200 Series, 256 Mb
Hard Drives: C: Total - 229753 MB, Free - 97422 MB; D: Total - 8703 MB, Free - 1147 MB;
Motherboard: MSI, AMETHYST-M
Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled
After downloading/using a video file converter 2 days ago (which may or may not be the cause), I am now unable to use any Microsoft programs at all. These include (at least) msconfig, help & support, IE8, Outlook. Microsoft Money 2006. It appears that the registry has been corrupted. I tried to use system restore using several different dates, but it failed every time; including in safe mode. When trying to open MS money 2006, error msg (see attached)states already running, but it's not; kill it in task manager; it can't even be opened (catch-22); even uninstalled & re-installed from disk, still the same. It seems something is preventing me from repairing any Microsoft programs. Ran scans on AVG; found nothing. Ran Malwarebytes, found & removed several items (see attached).
I'm stuck. Can you help?