When login is attempted, I am informed that the user name or password are incorrect.
Let me begin by stating that I am NOT requesting passowrd reset assistance. I am WELL AWARE that such assistance had been [ & probably still is ] against TGF policy.
I am trying to help a friend.
W7 Home Premium SP1
64 bit
No anti malware is installed.
The Dell Inspiron N5110 was received, late 2012, as a gift from a relative who lives distantly.
Per my friend, the problem began within 2 weeks of laptop receipt. The problem occurs ~95% of the time.
For me, it has occurred ~98% of the time [ < 6hrs involvment ].
User Profile name: user_name
After confirming the problem, I tried Last Known Good Conig; no success.The same result occurred when I booted to safe mode.
I booted to the W7 repair menu. The user account was not user_name. Instead it was Someone_elses_name.
user_name & Someone_elses_name have been changed for the purposes of this thread. My friend denies knowledge of a user profile name change.
I used a p/w reset disk, which worked. Then, I shut off the computer. I was able to use the user profile to successfully, in normal mode, boot into W7. While in W7, I enabled the display of the Administrator account; scanned online with Kaspersky [ which found no threats ]; created a new p/w for the original W7 profile. I shut down the computer.
Upon re-boot, the problem occurred for the W7 profile. HOWEVER, the Administrator account, with no password, was successful for login purposes.
I am presently scanning with ESET / NOD32 online scanner.
I have read a little about corrupt W7 profiles.
After the ESET online scan has finished, assuming no threats, I'm going to run Dell's diags & chkdsk /r.
Have you additional suggestions?
Thanks for your time.
RF123
Let me begin by stating that I am NOT requesting passowrd reset assistance. I am WELL AWARE that such assistance had been [ & probably still is ] against TGF policy.
I am trying to help a friend.
W7 Home Premium SP1
64 bit
No anti malware is installed.
The Dell Inspiron N5110 was received, late 2012, as a gift from a relative who lives distantly.
Per my friend, the problem began within 2 weeks of laptop receipt. The problem occurs ~95% of the time.
For me, it has occurred ~98% of the time [ < 6hrs involvment ].
User Profile name: user_name
After confirming the problem, I tried Last Known Good Conig; no success.The same result occurred when I booted to safe mode.
I booted to the W7 repair menu. The user account was not user_name. Instead it was Someone_elses_name.
user_name & Someone_elses_name have been changed for the purposes of this thread. My friend denies knowledge of a user profile name change.
I used a p/w reset disk, which worked. Then, I shut off the computer. I was able to use the user profile to successfully, in normal mode, boot into W7. While in W7, I enabled the display of the Administrator account; scanned online with Kaspersky [ which found no threats ]; created a new p/w for the original W7 profile. I shut down the computer.
Upon re-boot, the problem occurred for the W7 profile. HOWEVER, the Administrator account, with no password, was successful for login purposes.
I am presently scanning with ESET / NOD32 online scanner.
I have read a little about corrupt W7 profiles.
After the ESET online scan has finished, assuming no threats, I'm going to run Dell's diags & chkdsk /r.
Have you additional suggestions?
Thanks for your time.
RF123