Windows update not working

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Starter, 32 bit
Processor: Intel(R) Atom(TM) CPU N550 @ 1.50GHz, x64 Family 6 Model 28 Stepping 10
Processor Count: 4
RAM: 1013 Mb
Graphics Card: Intel(R) Graphics Media Accelerator 3150, 256 Mb
Hard Drives: C: Total - 225060 MB, Free - 204702 MB;
Motherboard: Acer, AO533
Antivirus: AVG Anti-Virus Free Edition 2013, Disabled

Please help!!

I am trying resolve this issue on a notebook for my nephew.

Window 7 Starter. 32-bit -

Windows update does not work - when I try a manual Check for updates, a window shows up which says checking for update. After a few seconds, an error message comes up which says :

Restart your computer to install important updates
Windows can't update important files and services while the system is using them. Save any open files and restart the computer, and then try to check for new updates.

I restart the computer, check for updates and same message keeps coming up.

As a note, this computer has never had updates installed for about 9 months since bought.

I have tried various options and solutions on the internet,have checked for the services to be running, have replaced Norton with AVG and have check computer for malawares. Nothing so far has resolve this issue.

Please help !!!


Thanks