I attempted to use the Facebook recovery process because I forgot my password. I initially started the recovery process with the email linked to my account however, I realized after, that I no longer have access to that email (it's an old University email address). I started the recovery process for a second time with a different email address, I received the email confirming my access, and reset my password. I was instructed that I would be locked out of my account for 24 hours. I received email confirmation that the lockout period was over however, when I tried to log in I received the following message "We're sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address." I went through all the help center links and none of it was helpful. I tried finding someway to content Facebook directly but was unsuccessful. I'm not sure if this is relevant but about 2 weeks before this issue my account was hacked. Random posts were showing up on my wall. I don't know how to proceed from here and would really appreciate some help. Thank you very much.
↧