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Channel: Tech Support Guy

How to install updates to Windows-10

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I have downloaded updates to Windows-10, but only a few automatically install. How do I force the installation of an update. One file says it is installing, but never does. All the others say that they are waiting to install. Most of the updates relate to security.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD Phenom(tm) II X6 1045T Processor, AMD64 Family 16 Model 10 Stepping 0
Processor Count: 6
RAM: 8191 Mb
Graphics Card: AMD Radeon HD 5570, 1024 Mb
Hard Drives: C: Total - 940990 MB, Free - 819014 MB; D: Total - 12325 MB, Free - 1496 MB;
Motherboard: FOXCONN, 2AB1
Antivirus: Windows Defender, Disabled

windows10 cannot do a restore

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A8-6500 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 7349 Mb
Graphics Card: AMD Radeon HD 8570D, 768 Mb
Hard Drives: C: Total - 1890101 MB, Free - 1825627 MB; D: Total - 15659 MB, Free - 1935 MB;
Motherboard: MSI, 2AE0
Antivirus: Windows Defender, Disabled

Do not have windows10 administrative authority.

Possible vbs/agent infection

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Hi guys and thanks in advance for any help you can give me.
A couple of days ago I noticed something flash up so quickly ran a scan with avg to be told vbs/agent had infected this computer.It seemed to be moved and healed so didn't think too much more of it.Sadly it seems webpages will no longer open,passwords won't be accepted etc so wondered if you had any ideas.I am not able to download TSG sysinfo so will type out what I can find.

System Information

Windows 10 home

System

Processor Intel(R)Core(TM)i3-5010U CPU@ 210GHz
Installed memory (RAM) 8.00GB
System type 64-bit Operating System,x64-based processor

Its a HP Pavillion Laptop using AVG protection
Any ideas?

Startup

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My MacBook restarts every time I turn it on and when it's done restarting it just shuts off. I don't know why.

cant make administrative account

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im using a HP Compaq nc6400 with an upgrade from windows XP pro to windows 7 ultimate 32 bit operating system and I cannot make a administrative account and my guest account is stuck as the administrative account....and wont let me turn on the built in administrative account,it says access denied with the error 5. please help....

Start foo.bat by clicking on a link in foo.bat

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If I put the comment line
Code:

REM file://C:/dir/portrait.jpg
into foo.bat I can open the jpg by clicking on the link (which does not make sense exept in the following question).
However if I double click on
Code:

REM  file://C:/dir/foo.bat
foo.bat does not start. The command window does not open.
How should the comment line look like? I am looking for a convenient way to start a batch file.

Kind regards, lampe73

Help stopping ddos attacks

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I am new to this site and this is my first post. I am having issues with ddos attacks. They started after I moved to a new location and upgraded our internet at the house. Microsoft confirmed that it was happening to my xbox one and now it has spilled over onto my computer. I have had to reninstall 7 several times and the last time I couldn't use my partion because it became corrupted. I have a fire wall on our wireless router, and Use Norton firewall.

Using
hp pavilion g7 laptop
AMD A4-3300M APU with radeon hd graphics 1.9 ghz with turbo boost
6 gb ram
blu ray optical drive (not BR writeable)
500 gb hdd
Had Win 7 but upgraded to Win 10

Any help would be appreciated.

Netgear C3000 speed issue

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So i got a Netgear C3000. I live in a 18 tenant apartment building, so not huge. We've been using the Wifi with good 50 Mb speed until a few days ago, the speed tests went down to between .5-2 Mb/s.

The TW tech came out, tried it on his modem and an actual Time Warner modem and it was the same. Perfect wired speed, terrible Wifi speed. He thinks there's some kind of new interference somewhere, but can't pinpoint it exactly, understandable. I live in an apartment with 4 other roommates, each are online gamers and streamers, that's 5 people using the same internet. Tried connecting only 1 PC to wireless and still same results. Tried different channels. Nothing.

So before we go and lower the internet speed; Is there a good, relatively cheap router/modem that doesn't pick up interference? Expensive router/modem that doesn't pick up interference? Or should I just get a modem/router with a bunch of Ethernet switches and a bunch of Ethernet cables 100+ft to wire around the apartment? I'm at a loss, and I really don't want to limit the internet between 5 gamers xD

System slowdown

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Over the last few months, my entire computer has slowed down dramatically. I defrag regularly, use CCleaner at least several times a month if not more, run my Avast scans fairly often, and clear my Adobe Flash and internet files often. I have gone into startup processes and tried to turn off anything that I could be sure I didn't need, but I am limited in my knowledge.
I can't think of anything else to do.
I have run a scan of my computer's performance, and it showed Processor-7.2, RAM- 7.5, Graphics- 4.2, Gaming Graphics- 5.0 (2943 MB total available graphics memory), and Primary Hard Disk 5.9 (796 GB free). I know my system is older, and I need a new graphics card ( I would love some suggestions of one that will work with my system that is not too expensive), plus I assume I need more RAM (again, I don't know what my overall system can handle).
But, it was working not too bad only a few months ago, so I am at a loss as to what has changed. I have run Hijackthis and this is what I got, but I did get a message saying my system denied write access to the Hosts file. It told me to edit it myself, but I thought I should post this version first. I don't want to mess anything up, and I'm not really sure what that message wants me to do.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 830 Processor, AMD64 Family 16 Model 4 Stepping 3
Processor Count: 4
RAM: 5887 Mb
Graphics Card: ATI Radeon 3000 Graphics, 256 Mb
Hard Drives: C: Total - 939342 MB, Free - 803639 MB;
Motherboard: ASUSTeK Computer INC., CM1630
Antivirus: avast! Antivirus, Updated and Enabled

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:13:39 PM, on 8/13/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17937)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ASUS\EPU-4 Engine\FourEngine.exe
C:\Program Files\CrashPlan\CrashPlanTray.exe
C:\Program Files (x86)\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\TimeLeft3\TimeLeft.exe
C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\cmd.exe
C:\Program Files (x86)\Siber Systems\AI RoboForm\Chrome\rf-chrome-nm-host.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\Library\Favorites\Saved Games\Rohrverleger_v6.2_en.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\owner\Downloads\HijackThis.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://asus.msn.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.roboform.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local;192.168.*.*
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn13\yt.dll
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - MRI_DISABLED - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn13\yt.dll
O2 - BHO: RoboForm BHO - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn13\yt.dll
O3 - Toolbar: &RoboForm Toolbar - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
O4 - HKLM\..\Run: [RunAIShell] C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [Razer Synapse] "C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [AMD AVT] Cmd.exe /c start "AMD Accelerated Video Transcoding device initialization" /min "C:\Program Files (x86)\AMD AVT\bin\kdbsync.exe" aml
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files (x86)\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_BFB1AAC9AD5759BCC5B883652DF33E69] "C:\Users\owner\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Best Buy pc app.lnk = C:\ProgramData\Best Buy pc app\ClickOnceSetup.exe (User 'Default user')
O4 - Startup: TimeLeft.lnk = C:\Program Files (x86)\TimeLeft3\TimeLeft.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: Customize Menu - file://C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms - file://C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms - file://C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComSavePass.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O8 - Extra context menu item: Show RoboForm Toolbar - file://C:/Program Files (x86)/Siber Systems/AI RoboForm/RoboFormComShowToolbar.html
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: Show Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra 'Tools' menuitem: Show RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - C:\Program Files (x86)\Siber Systems\AI RoboForm\roboform.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.cbvm-mrtg2
O16 - DPF: {2AB1C516-D654-4D3A-B3D6-2185BBCEB409} (Cisco Systems WebVPN Relay Loader) - https://home.citybankonline.com/+CSCOL+/relayp.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Avast Firewall (avast! Firewall) - AVAST Software - C:\Program Files\AVAST Software\Avast\afwServ.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: CrashPlan Backup Service (CrashPlanService) - CrashPlan - C:\Program Files\CrashPlan\CrashPlanService.exe
O23 - Service: Device Handle Service - ASUSTeK Computer Inc. - C:\Windows\SysWOW64\AsHookDevice.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 15172 bytes

transfer of files

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trying to transfer doc files in windows xp to flash drive for install to new computer. when I check flash drive properties the files show that they are on flash drive, but when I plug flash drive into new computer it shows the flash drive as empty. any help

hitching and skipping frames problem on lenovo edge 15

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recently i bought a lenovo edge 15 with 8gb of ram and a nvidia 840m.

Almost every game is hitching, i play skyrim and fallout 3 which are known to be problematic, but even dragon age origin which should be finehas this problem, basically the frame drops keeps stable then it drops and skips.

I don't how to stop it, no matter the setting this keeps happening

please help.

Google (Moved from Windows 8 forum)

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While trying type in google search this pops up in search box sunbeam mixer bread attachments can not get rid -i clear out start type again same thing -i had to go to yahoo to do a search--crazy i have 2 laptops same problem and message--almost makes me think Google been hacked--any ideas

External drive help

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I have an old laptop HDD and it's assigned a letter and everything but when I put the Drive into a case it's not showing up. Any ideas on how to fix?

Reboot and select

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The computer I have was built by my husband in 2011. I know little about the hard drive(s) in it and what is installed on them. I believe it uses Windows 7. I had a power outage and now get an error message when starting the computer that says "reboot and select proper driver". I put in Windows 7 disk and ran scan & repair options which turned up no errors. When I access the BIOS I have 4 hard disks listed. I have tried changing the order in which they boot from but nothing works. When I set it to boot from the first drive listed I receive an error saying "detecting drives, None : no drives found" Placing any of the other 3 drives as the first boot device results in a message saying "bootmgr is missing". I have an external hard drive which I believe was used to back up the computer but when I connect it with usb no prompts come up to access it. I am inexperienced with computers and don't know what to do now. Any help would be greatly appreciated. Thank you.

.wav sounds

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Before I upgraded to Windows 10 recently, I liked to have a favourite .wav sound play when I shut down my system. Now, with Windows 10, if I go to "Control Panel/Sound/Sounds/Program Events" there doesn't seem to be the option of "Shut Down System" or similar so that I can add a .wav sound. Is there any way I can arrange this in Win 10?

Connecting a new Arris SB6141 to an existing Airport Time Capsule A1470

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The gentleman I work for was currently using a DSL connection and an Airport Time Capsule A1470 for wireless and back up for his Mac computers. He switched providers, rather than rent a modem he purchased a Motorola Arris SB6141. When the new modem is hardwired connected we are getting a good signal, but when connecting the Airport Time Capsule we can't get a signal. I tried unplugging and also pressed the reset button on the Time Capsule.

I am at a loss of what else to do to help him. I have spoken with Comcast (service provider), they will not assist because the modem doesn't belong to them. I spoke with Motorola, established that we have an internet connection while on the phone with them by hardwiring and Apple support would not assist without having to purchase a new warranty plan.

I feel that there is just something very simple I am overlooking and really hope that someone on here can help me out.

My boss is a really great guy and I would hate to see him have to purchase a warranty plan just to get a connection to the internet with a new modem and new service provider.

Thanks for any advice that anyone can give!

Solved: Windows XP Printer Spooler not running.

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This my system information:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.73GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 2039 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 76316 MB, Free - 40778 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled

I have followed all steps for resolving my Windows XP printer spooler not running error message. My problem is I cannot locate the spooler in my computer.

Possable Malware

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So I think I might have malware. I noticed before I upgraded to win 10 I was using Win 7. Would notice that random keyboard keys would stop working. For example would try to type the number 6 on both the top part of the keyboard and then on number pad. the num lock buton was on and still wouldn't work. A restart fixed it. Then Other random keys would do the same. Took it to a repair shop and they said the drivers and wiring on my notebook where fine. I have tried using Norton, Malware bytes and adw. Nothing shows up, but malware bytes and adw both seem to skip the root kit scan even though its clicked. Tried downloading Farbar and that won't even run. (could be a compatibility issue.) I also noticed that my downloads sometimes act funny. Feels like I'm possibly being redirected or proxyed onto another server (or other form of the internet. lol sounds funny but ive heard of such things.) Had to call Microsoft tech support just to be able to connect to their server to DL the windows 10 iso because the app wouldn't install and the tech couldn't figure out why. I have also had confirmed DDOS attacks which started with my xbox one and are now affecting my computer. Both my gmail and outlook email where hacked into. My Girlfriends gmail just had an attempt to be logged into so I'm thinking its malware, spyware, and or keyloggers. They could have verified the security certificts and renamed the software to avoid it from being removed. I also notice that at times my cpu locks up in win 7 and now in win 10. Don't know what to do. Could use the help.

Hp Pavillion G7
AMD A4-3300M APU
6gb Ram
Windows 10 64bit

War On Dust

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Quote:

Silverstone Technology announced the latest edition to its robust computer chassis lineup with the Mammoth Series MM01. The company set about designing a full-size case that could accommodate larger hardware while remaining dust free. Because higher-end and larger components generally give off more heat, a sealed chassis that could work for low-end, compact components would not be ideal. A better air filter was the solution.
More

Graphics Card Compatibility

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Hey guys... I have a HP Pavilion a1630n Desktop with a A8M2N-LA (NodusM3) motherboard. The onboard graphics card went out and I would like to replace it with a PCI Express x16 card. I am not a gammer or anything of the sort. It has a 300 watt PS and I don't want to do any upgrades. I want to just do your normal computer operations... web, word and e-mail. I know it's an old PC and I need video to either re-install Win XP or install Win 7. Can anyone recommend a card that I can install without upgrading the unite. I've read several forums about this motherboard & cards but all appears to have to run games.... not my case. Can anyone provide helpful information PLEASE!!!

Plz help cant play my game

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whenever i try to play hotline miami it says this "Access to the path 'C:\Users\Trysten\Documents\My Games\HotlineMiami\hotline.cfg' is denied"

does anyone know how to fix this?

Internet cutting out on multiple devices.

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Hi,

I've read through a could of threads but have yet to find any answers for my problem. Basically my internet runs fine when a device is directly connected to my modem. However, when running through a router I get 2-10 second disconnects at random intervals on all devices hooked up to the router, be it wired or wireless. I've already tired three different router, all different brands, among other various things like updating/switch firmware and changing the router over to a new wall socket with no luck. I had my service provider come out and switch the modem, but that didn't help any. Any help would be appreciated.

Vostro 1500 upgrade

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Hello Friends,

I have a Vostro 1500 laptop with dated configuration. Can I upgrade my processor to intel i5 and increase my RAM from existing 4GB limit to 16 GB. Please advice.

Thanks,
Satyabrata

How to copy old MYWAY E-Mails to a disk

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Hi everyone,
My web based 1GB Myway E-Mail storage is nearly full and I have been searching to see if there is any way I could copy my old E-mails onto a CD/DVD before deleting them. The Myway helpdesk have said that they have no way of doing it so I thought that if anyone knows a way it will be you guys.
Regards
Graham

Solved: Win10 interfearance with win 7

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Hi
I am not a novice and used to give advice on these pages. Myself or my partener as never had a virus, get through to our system
and the only rootkit was the famous Soney one. The only problem we seem to get is caused by Windows. Like many we disaproved of windows hideing its advertiseing in a security download??? so like many other users I decided to remove the GWX.exe update KB3035583 I check both our systems every week when I tried to acces sfc /scannow command (System File Checker) all I saw was a flash of the black command window and a restart started windows running its dont turn off you PC .
I have not yet removed the update from my system untill I am sure it is the cause.
Would realy appreciate your tecnical assistance on this one I dont want to loose windows 7 and move to Mac because of my programs will not all run on mac but Windows as just about had its lot with me.
Best regards
Rex

Malware 127.0.0.1 port 8080

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Hi,I have a Hp Pavilion DV6 running Windows 10,and it has been hijacked by the malware,127.0.0.1 port 8080,I have tried using the safe mode method but nothing is working so I can't connect to the Internet at all.Please assisst me in solving this problem.(Am writing from my phone)

system monitor troubleshoot

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 6142 Mb
Graphics Card:2x NVIDIA GeForce GTX 560 Ti, 1024 Mb
Hard Drives: C: Total - 374562 MB, Free - 45445 MB; D: Total - 6989 MB, Free - 969 MB; E: Total - 99999 MB, Free - 99764 MB; F: Total - 99 MB, Free - 82 MB; G: Total - 476937 MB, Free - 30968 MB; H: Total - 99 MB, Free - 67 MB; I: Total - 476837 MB, Free - 30208 MB; J: Total - 953866 MB, Free - 34115 MB; K: Total - 1907626 MB, Free - 338726 MB;
Motherboard: XFX, XFX nForce 780i 3-Way SLI
Antivirus: Windows Defender, Disabled Why doesn't nvidia system monitor work in win 10? works okay win 7x64.

Dell Latitude D630 with a video problem

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I have a Dell Latitude D630 with a video problem. When booting the machine boots fine and displays the windows desktop. Soon afterwards you can hear a popping sound and the screen goes blank.

When you look at the screen with a flashlight you can see the icons and the desktop. I thought maybe it was an inverter problem. Got a new inverter and it still does the same thing.

This is a refurb. Dell laptop running windows 7.

Any suggestions?

Windows Update No Longer Works

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I have my laptop with Win 8.1 set to automatically download updates and to notify me when any are available so I can see what they are before installing them. When I realized that my almost-daily Windows Defender definition updates were not showing up, I investigated and found no check for updates had occurred since August 4th. Trying a manual check, I got an error message with a code of 80244019. Nothing I found in Windows Help or on the web has been useful.

Any ideas on how to fix this problem? Other than installing updates, I haven't made any changes whatsoever to the laptop in months.

folder won't open

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Hello guys,
Plz help
When I try to open folders on Windows 8 from my Dell laptop it shows properties windows for all files and folders. Here I have attach the screenshot.

Attached Thumbnails
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Second hand laptop

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I have been given a laptop that has the previous owner's settings and programmes on it and it is running quite slowly. I have installed an up to date version of adobe reader but I'm not sure what else needs doing to it ie what programmes I can remove or add. Are there some checks I can do on the commans prompt to make sure there's nothing wrong with it?
Any advice would be greatly appreciated as I don't want to mess with things I know nothing about and make it worse.

Thanks in advance.

Reinstall Win 7

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I want to restore my computer to more like it used to be, it is getting slow and has a few bugs that I would like to sort out.

Would a clean install be the way to go, or maybe some other method? I have an Image on an Ext HDD, that I made Using Macrium Reflect Free, do I reinstall Win then transfer this image, does this transfer problems that may be in the image?

What is the best method of what I want to achieve?

Strange Behavior in Multiple Areas

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Hello again TSG forums,

I have been struggling with bizarre software and hardware bugs for the past two weeks now and I am having some severe trouble nailing down what exactly is the problem.

I've re-installed windows several times now after thinking that I had corrupt system files (something that an SFC scan confirmed), but every time I re-install some new bugs appear. The most consistent bug has been a graphical glitch that sometimes appears, with lines of pink or green pixels appearing where there should not be any. Today a new graphical glitch started happening where the screen 'twitches' for lack of a better term, with windows moving position by 5-10 pixels and then snapping back to their original position. These glitches have persisted even through multiple re-installations of my graphics card drivers.

Chrome has been having issues as well, where I will either get repeated crashes on all windows (the 'aw, snap' error where the page crashes, but Chrome remains running, and refreshing the page only renews the error), or it will redirect some pages to an 'ERR_SPDY_PROTOCOL_ERROR'.

The Windows installation media was corrupt numerous times when I was trying to install Windows with it, and other installers have been corrupt too, be they downloaded on my laptop or on this desktop. The laptop has not shown issues.
I am concerned that this may be some sort of malware, or that it may be a failing hardware component, and I am unsure of how to proceed.

Operating System
Windows 8.1 Pro 64-bit
CPU
Intel Core i5 2500K @ 3.30GHz 50 °C
Sandy Bridge 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
MSI Z77A-G45 (MS-7752) (SOCKET 0) 28 °C
Graphics
DELL S2340M (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 970 (EVGA) 33 °C
Storage
2794GB Western Digital WDC WD30EZRX-00D8PB0 (SATA) 31 °C

The power supply is an Antec 450W Green series, which I know is not ideal. I built this rig myself. Any help sorting this out is much appreciated.

EDIT: Running SFC.exe finds corrupt files but is unable to repair them.

Before I Clone and Wipe Out a Drive

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I want to clone my hard drive before I down load and install Windows 10. The only place that I have to deposit the cloned drive is on a remote hard drive. That hard drive has two folders full of important personal documentation (tax files, etc).

Will the data in those two folders remain in tact if I use Reflect to clone C:drive (where Windows 10 will land) before I down load Windows 10?

Second question: I have heard that Windows 10 installs itself after the free down load is complete (without human intervention). Is that true?

How stop Windows 10 from installing

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I reserved Windows 10 for both my desktop and my laptop. A couple of days ago, the laptop popped up a message that Win 10 was ready to install (had already been downloaded). First attempt failed (got message that "Something is wrong; try again later". . . which I did, and this time it installed. I wanted to try it first on the laptop because I don't have anything on it that's critical. Maybe it's just the "discomfort" that comes with a much different OS, but so far, I don't like it.

That brings me to the desktop on which I run a small business. I am in the middle of some critical projects and do not want to add to the workload by having to deal with a new OS, especially one with which I'm so far not happy. But Win 10 has already downloaded to the desktop, and every 3 days, a message pops up that it's ready to install. I defer the installation for another 3 days (that's all the pop-up allows) and have to keep doing that. So my question is, IS THERE ANY WAY TO DEFER THE INSTALLATION PERMANENTLY? I.e., if I want to try it in 3 months or so, I can choose to do so, but for now, stop it from constantly trying to install.

JPG files have PSE icon

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I have searched all over for a solution and tried this:
"Under View Tab make sure that the Always show icons, never thumbnails is not selected"
It didn't work.

I don't know what happened to mess this up to start with.
Thank you for any help fixing this!

Running Win 7 Home Premium

USB Question (Moved from Windows XP forum)

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I have a home built I7-920 with Gigabyte ex-58-ud3r motherboard. I have a built in card reader. Lately when I put in an SD card it tells me it will run faster on USB 2. It is supposed to be USB 2. How can I determine why it is doing this?

Setting up NAS using router

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Hi everyone,

I haven't done this before and I'm finding it much more difficult than everything tells me I should be. I'm setting up a NAS - QNAP TVS463 - for the first time. I've connected it to a router - EdgeRouter Lite - and also connected my laptop - MacBook Pro running 10.10.5 - to the router. Both with ethernet cables. I'm following the directions QNAP gives me to set up the NAS, but I can't get Qfinder (their app for initial setup) to find the NAS on the the local network.

In System Preferences under Network I've tried playing with a few things since the initial attempts. Using DHCP didn't seem to be working, so I typed in the configuration settings IP address manually. I've tried a few permutations of this address on both the computer and QNAP NAS (it allows me to punch in specific IP addresses using a small LCD screen). Nothing I'm trying seems to get the computer to recognize this network.

I'm sure you need more information but I don't know what to provide that will be helpful. ANY help would be greatly appreciated. Thanks!

windows 7 boot problem and no DVD drive

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I have an error on my laptop. I am running Windows 7 Home premium.
The message is /boot/bcd an error occurred while attempting to read the boot configuration data.
The problem is that the DVD drive is broken, so I cannot use a windows disc as it says. I would appreciate any advice

Cannot fin wireless network connection

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I am fully aware that there is a BTWifi with FON connection in this area, but my wireless adapter either doesn't want to pick it up or is somehow blocking it. I am using Edimax 11n USB Wireless LAN Utility, upon opening the edimax application I noticed that the "disable adapter" box is checked, but in network connections it is saying that it is enabled, any help?

dual monitor setup

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hi all, can someone give me basic instructions on setting up dual monitors
thanx

Help me check my fan connection?

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In my CM 690 II Advanced case, this is the connection of the stock front fan that came with the case.






This is the new PWM fan I bought






QA) May I know can I dismantle the old fan, then connect the new PWM fan in this way? Will I always get maximum speed if I connect this way?



QB) How can I connect a PWM fan to act as a normal fan?

QC) Why do people like to use PWM? Isn't it better to use a normal fan because it can work at maximum speed, and the components will be cooler?

Thanks

Virus and Malware in my computer.

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I have a problem with Virus and Malware attack on my computer. For over a year now when I boot my computer for start up I get an error message that reads like this: ERROR LOADING C:\DOCUME~1\SAMUEL~1\LOCALS~1\TEMP\deo0_sar.exe


Does any one know what this means? I know it must be some kind of a Malware or Virus. I also do have flash drive that does NOT open when placed on computer. Help.

Windows 10 compatibility

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I was just notified that my NVIDIA GeForce 7100/NVIDIA nForce 630i is not compatible with Win 10 that I had reserved. Went to NVIDIA home page & it referred me to mnfr of my desktop PC because it came with it. Went to HP and found no help at all. Read previous post about a different NVIDIA problem and here is the info that one requested:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2941 Mb
Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i, 128 Mb
Hard Drives: C: Total - 462666 MB, Free - 317509 MB; D: Total - 14270 MB, Free - 1949 MB; G: Total - 381458 MB, Free - 76153 MB;
Motherboard: FOXCONN, Napa
Antivirus: None

Actually the antivirus info is not accurate. I have Symantec Endpoint Protection.
Can I update to Win 10? How do I get a driver for my video graphics card that will work?
:confused:

Windows 10 display issue

Fan blowing which way

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On the side of my computer I have two fans; one 70mm blowing in which is over the CPU and another 90mm blowing in at the bottom of the case.

My cpu is currently showing 96 degrees C which seems a lot to me it is a AMD Phenom X4 9950 Black edition.

Is this correct or should one of them be sucking air out?

The power supply also has it's own fan as does the Graphics card.

Help Admin Login to Site

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We are in need of some assistance. The admin login page to our site is no longer displaying for us to login and make updates, and we aren't sure how to get it back. We have been unsuccessful in reach our site designer....they are MIA. If anybody could help that would be great. We've been locked out for a week now. Below is our site.

FYI....we just need the page to display for us to login. Once we have that we are good from there.

www.olgyouthathletics.org/Home.aspx

Appreciate the help!

Publisher files gone

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I am using Microsoft Publisher 2010 have been for 4 years all of sudden I can't find any of my saved files, any suggestions, I know they weren't deleted.

Parsing CAD Files

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Hello, I am trying to design a simple application that can open and view CAD models. However there are particular files that I need to be able to open. I am using the OpenTK API, which is based on OpenGL. However I do not know how to even begin writing the code to open these particular files. I have been told that "I
need to parse the file and translate it's data format to some common data format your renderer understands" I understand that I need to design a renderer that can display the model, and the particular features that I want to render (Vertex Maps, Normal Maps etc.), but how do you parse a file?


The particular file I want to display is a .prt file. It is used in Siemens NX Unigraphics CAD software.


Do I need to open the file with a text editor? Is that what parsing the file means?

Sandbox Attack

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Hi everybody :


I was doing some research online, and I came across the term 'Sandbox Attack'. I an everyday scenario, a sandbox is something that "contains" something....correct ? How does a 'Sandbox Attack' work ?


garystan





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