Hi, my laptop got invaded by Cryptowall last week, I've tried a few things already, but don't know if it had help at all, so I would like an expect to take a look what else can be done.
I'd found 3 HELP_DECRYPT files suddenly appeared on my desktop last Saturday, and then noticed some of my photos won't open. Then found my spreadsheets and pdf files won't open either. I'd quickly deleted the 3 files without even opening them and carried out a simple file search of these files, and found more than 800 of these files found its way all over. I'd deleted all these files into the recycle bin without a second thought. I'd then did an Avira scan, but it didn't find anything at all. I then tried to do a system restore, but I couldn't access any saved points more than a few weeks old. And these system restore points didn't help either, I still can't open my personal files.
I have since found out this is likely to be a Cryptowall 3.0 and chances of restoring my files myself are very low. I have since carried out scans using the Malwarebytes Anti-Malware, SuperAntiSpyware & the online ESET. And finally I thought to quarantine all my corrupted files then give the ShadowExplorer a go from bleebingcomputer.com. Unfortunately the ListCwall.exe couldnt find the list of corrupted files that is supposed to be hidden in the Registry at all.
So any advice you can offer will be greatly appreciated, thanks in advance.
I have also enclosed a Hijack This log for you.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz, x86 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 70001 MB, Free - 8965 MB; D: Total - 44461 MB, Free - 5520 MB;
Motherboard: Intel Corp., Base Board Product Name
Antivirus: Avira Desktop, Updated: No, On-Demand Scanner: Enabled